Shipping, Returns & Exchanges
Shipping Information
Processing Time
Orders are typically processed within 1-2 business days. Processing may take longer during holidays and promotional periods.
Shipping Methods
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
- International Shipping: 7-14 business days
Shipping Costs
- Free standard shipping on orders over €50
- Standard shipping: €4.95
- Express shipping: €9.95
- International shipping: Calculated at checkout
Order Tracking
- Tracking number provided via email
- Real-time tracking updates available
- Allow 24 hours for tracking information to activate
- Contact carrier directly for delivery inquiries
International Shipping
- Available to most countries
- Customs duties and taxes may apply
- Additional documentation required
- Delivery times are estimates only
Returns & Exchanges
Returns Policy
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
How to Return
To initiate a return:
- Log in to your account
- Navigate to order history
- Select items for return
- Complete return request form
- Wait for confirmation email
Return Shipping
- Domestic returns: Prepaid label available
- International returns: Customer pays return shipping
- Original shipping costs non-refundable
- Tracked shipping recommended
Refund Processing
- Refunds issued to original payment method
- Processing time: 5-7 business days after we receive return
- Bank processing may require additional 3-5 days
- Store credit option available
Exchanges
We offer exchanges for:
- Size exchanges (subject to availability)
- Color alternatives (if in stock)
- Processing time same as returns
Non-Returnable Items
Cannot return:
- Final sale items
- Underwear and swimwear
- Personalized items
- Used or damaged products
Damaged or Defective Items
If your item arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of damage
- Free return shipping provided
- Replacement or full refund offered
International Returns
- Customer pays return shipping
- Customs fees non-refundable
- Refund in original currency
- Additional processing time required
Return Status
Check your:
- Account dashboard for updates
- Email for confirmation messages
- Tracking number for shipment status
Holiday Returns
Extended return period:
- Purchases made November 1 – December 24
- Eligible for return until January 31
- All standard return conditions apply
Last Updated: [Date]